Job Details

Job Description

We’re searching for a dynamic individual to join a team as a Customer Success Manager. In this role, you’ll be pivotal in ensuring the satisfaction and success of clients within the global carbon credit transaction sphere. This company is devoted to catalysing climate action through an efficient and transparent platform for certified carbon credit exchange. Your responsibilities will include fostering strong client relationships, analysing customer data, and offering strategic insights to optimize their carbon credit transactions.

As a part of the Customer Success team, you’ll closely engage with clients to understand their objectives, address concerns, and provide proactive support. Monitoring customer metrics and usage patterns will be key, allowing you to identify enhancement opportunities and potential upsells. Collaboration with internal teams to drive product improvements will also be part of your role, contributing to our operations’ continued growth and prosperity.

Responsibilities of Customer Success Manager:

• Foster strong client relationships, ensuring their success with the platform
• Analyse customer data to offer insights for transaction optimization
• Proactively identify and address customer issues and concerns
• Conduct regular client check-ins to gather feedback
• Prepare and deliver reports and presentations
• Collaborate with internal teams to enhance their products
• Stay informed on industry trends and best practices

Requirements:

• Bachelor’s degree in business, finance, or related field
• 2+ years of experience in customer success or similar roles
• Strong analytical skills
• Excellent communication and interpersonal skills
• Proactive and customer-focused mindset
• Knowledge of carbon credit markets and sustainability is advantageous
• Proficiency in CRM software and Microsoft Office Suite

Benefits:

• Generous holiday allowance
• Private healthcare coverage
• Pension plans
• Life assurance
• Flexible work-from-home arrangements
• Opportunities for training and development